This page will help you with problems you might have anywhere from placing an order up to the stage where you actually have a copy of the installer program in your possession.
The email, "Downloading your digital product", that you received confirming your order contains the download link. Click on the link to restart the download. If you continue to have problems please Contact PictoColor Customer Service.
Detailed installation instructions for all PictoColor Software Products are available at the PictoColor Support Center, www.pictocolor.com/support.htm.
Contact us with detailed order information and explain the problem. We will make every effort to accommodate your request.
We do not offer migration paths from one product to a different product.
Please see our Policy Information page located here.
No, all of our order processing is handled via the Internet through our online store, www.pictocolor.com. We cannot process orders by any other means.
With the exception of the CorrectPhoto trial version, which can be activated, our demonstration software cannot be activated with a serial number. You must download and install the software that you purchased. Then you will be asked for your serial number the first time that you run that software. Although it isn't necessary, you will probably want to remove the demo version from your system.
User Guides in pdf format are available for most iCorrect software at the PictoColor Learning Center. PictoColor User Guides for iCorrect software are available as HTML, which can include animated graphics and simultaneous support for Mac and Windows specific information. Note that the downloaded installer file creates a copy of the User Guide on your hard drive, so you do not need an Internet connection to access the documentation with your Web browser. To open your local copy, simply choose Open from your browser's File menu, and then select the file named index.html in the User_Guide_Files folder.
Click here to go to the main FAQ page.