Ordering, Downloading and Delivery Problems

This page will help you with problems you might have anywhere from placing an order up to the stage where you actually have a copy of the installer program in your possession.

1. While downloading the product, I lost my connection. What should I do?
2. The file that I downloaded has the extension .zip. What am I supposed to do with it?\
3. I purchased the wrong product by mistake. What should I do?
4. I bought one product (e.g. iCorrect Portrait) and want to "upgrade" to a different product (e.g. iCorrect EditLab Pro). Can I do that?
5. I want a refund. What should I do?
6. Can I order directly from you via phone or fax?
7. I have purchased a product and have received a serial number. Where do I enter the serial number to activate the demo version?
8. How can I obtain a printed copy of the User Guide for the software that I downloaded?

1. While downloading the product, I lost my connection. What should I do?

   The email, "Downloading your digital product", that you received confirming your order contains the download link. Click on the link to restart the download.   If you continue to have problems please Contact PictoColor Customer Service.

2. The file that I downloaded has the extension .zip. What am I supposed to do with it?

   Detailed installation instructions for all PictoColor Software Products are available at the PictoColor Support Center, www.pictocolor.com/technical-support.html.

3. I purchased the wrong product by mistake. What should I do?

   Contact us with detailed order information and explain the problem.  We will make every effort to accommodate your request.

4. I bought one product (e.g. iCorrect Portrait) and want to "upgrade" to a different product (e.g. iCorrect EditLab Pro). Can I do that?

   We do not offer migration paths from one product to a different product.

5. I want a refund. What should I do?

   Please see our Policy Information page located here.

6. Can I order directly from you via phone or fax?

   No, all of our order processing is handled via the Internet through our online store, www.pictocolor.com.  We cannot process orders by any other means.

7. I have purchased a product and have received a serial number. Where do I enter the serial number to activate the demo version?

   With the exception of the CorrectPhoto trial version, which can be activated, our demonstration software cannot be activated with a serial number. You must download and install the software that you purchased. Then you will be asked for your serial number the first time that you run that software. Although it isn't necessary, you will probably want to remove the demo version from your system.

8. How can I obtain a printed copy of the User Guide for the software that I downloaded?

   User Guides in pdf format are available for most iCorrect software at the PictoColor Learning Center.  PictoColor User Guides for iCorrect software are available as HTML, which can include animated graphics and simultaneous support for Mac and Windows specific information.  Note that the downloaded installer file creates a copy of the User Guide on your hard drive, so you do not need an Internet connection to access the documentation with your Web browser. To open your local copy, simply choose Open from your browser's File menu, and then select the file named index.html in the User_Guide_Files folder.

Click here to go to the main FAQ page.